Refund Guidelines

1. Eligibility for Refunds

Customers qualify for a refund under the following conditions:

Full Refund

• Mechanic fails to show up (no-show)
• Booking cancelled by mechanic
• Service cannot be completed due to mechanic fault
• Duplicate payment / billing error

Partial Refund

• Work started but not completed
• Incorrect diagnosis leading to wrong repair (validated by Fixxr review)
• Customer cancels after the mechanic has already arrived

No Refund

• Customer changes mind after service completed
• Customer supplied incorrect vehicle information
• Issue reoccurs due to unrelated fault
• Customer refuses approved work after parts have been purchased

2. Refund Timeframes

• Refunds are processed within 3–7 business days.
• Depending on your bank or payment provider (important for SA contexts like Capitec, FNB, Standard Bank, etc.), funds may take additional time to reflect in your account.

3. Refund Method

Refunds will be returned via one of the following methods:

• Original payment method; OR
• Fixxr Wallet / Credit (recommended for faster future bookings).

4. Dispute Resolution

• Customers can log a dispute within 48 hours after service completion.
• Fixxr conducts a thorough review process, which includes:
  • Evidence review (photos, job cards, mechanic notes).
  • Possible third-party inspection (aligned with our Fixxr verification model).
• A final decision will be made within 3–5 working days.